HomeMate.com.au

Mortgage exit fees are the name given to deferred establishment fees, these fees are to offset bank costs for setting up the loan in the first place.
They have a long standing history of being charged, even though one would reason that this was the purpose of charging interest rates [to cover the cost of such work.]
By deferring the establishment fees, and letting them disappear after the loan was 5 years old, or even less, it had three effects.

You might have heard that Commonwealth Bank plans to attack NAB’s crown jewels, its business loans portfolio. This is the National Bank of Australia’s [NAB] area of strength.

The Commonwealth Bank of Australia [CBA or Commbank] says it believes it’s found a chink in NAB’s armour: it’s customer service ratings.
Apparently the NAB is the lowest ranked for customer service out of the big four banks in Australia.