HomeMate.com.au

Some things in mortgage lending never change. In an ongoing saga the Big Four banks have again been belted in a customer satisfaction survey that puts them well behind credit unions and building societies.

You might have heard that Commonwealth Bank plans to attack NAB’s crown jewels, its business loans portfolio. This is the National Bank of Australia’s [NAB] area of strength.

The Commonwealth Bank of Australia [CBA or Commbank] says it believes it’s found a chink in NAB’s armour: it’s customer service ratings.
Apparently the NAB is the lowest ranked for customer service out of the big four banks in Australia.